64: The Spinfluencer

Eric Schwartzman

If you’re a PR professional, you can’t afford not to listen to On the Record…Online. For the past three years, this podcast has offered a steady stream insight on how journalists, marketers and new media innovators use the Internet to report the news and promote their businesses. Host Eric Schwartzman has anchored all 120 programs and in the process become a media influencer in his own right.

Paul came across On the Record…Online when he was writing The New Influencers and devoured program after program. He later devoted a couple of pages of the book to describing how the show had evolved from a conference promotion to become a staple of Schwartzman’s iPressroom service.

In this interview, Schwartzman talks about how On the Record…Online came into being, the impact it’s had on his business and how public relations is evolving in a world of fragmented media.

Download the podcast (27:39)

Experiment in Citizen Journalism

Does print still have value? The people at Neighborsgo.com would argue that it does. This website, which is a spinoff ofthe Dallas Morning News, is using a social network to anchor a community journalism initiative. Local residents create profiles and post information about their interests.

Every week, editors dig through comments from citizens and produce 18 local print editions. Here’s a description of how it works. The opportunity to be featured in print is a major impetus for local residents to contribute, says managing editor Oscar Martínez (left). And it may actually be a jump start for careers. One journalism student has used her trip to Beijing to contribute a series of articles on the preparations for the Olympics. The visibility she’s received has been worth more than any internship could offer.

Martínez is a career newspaper guy who made the switch to online media eight years ago. He understands the difficulties that print journalists are experiencing in moving to a new medium. In this audio interview, he talks about the innovations that are working for Neighborsgo and how journalists can find their distinct value in a new world of consumer-generated media.

To play the interview, click here. To download, right-click the link and save to a local file (49:53)

62: Brogan on Online Living

Chris Brogan is all about social media. The engineer-turned-marketer has one of the largest Twitter followings, is an active blogger and co-founded the Podcamp series of unconferences, which have been held in more than 40 countries. He currently crafts the content for CrossTech Media’s growing conference series, but he mainly publishes in media of all kinds.

Brogan is a prolific communicator. In addition to his frequently updated blog, he is active in multiple social networks and can usually be counted upon to respond to a Twitter request within a few minutes. His blog posts are full of practical and insightful advice for marketers. In this interview, Chris explains the addictive appeal of Twitter, describes the new conference model that is emerging from social media and updates us on some of his recent promotional projects that leverage online groups and video in innovative ways.

Download the podcast (23:14)

58: IDG’s Online Transformation

This week we have the privilege of speaking to Pat McGovern, chairman of International Data Group and the world’s most successful technology media executive. McGovern today oversees a $3 billion global media empire that spans more 90 countries and reaches more than 220 million people.

Amidst the constant churn in the information technology market, IDG has patiently grown and adapted through a philosophy of diversification, reader service and global expansion. In this interview, McGovern discusses:

• How the economics of electronic media make it a better business model than print;
• How Scandinavia and Asia are the leading the way in Internet innovation;
• How IDG’s experience with taking a business unit public convinced him of the value of keeping the company private;
• IDG’s new “Internet-first” strategy;
• How investments in Chinese entrepreneurs has transformed IDG’s business.

Pat McGovern’s success demonstrates the power of staying focused, adapting to change, experimenting and sticking with a long-term vision.

Download the podcast (25:44)

56: The Provocateur

Larry Weber didn’t achieve fame and fortune in public relations by spouting conventional wisdom. The founder of Weber Shandwick, the world’s largest public relations agency, Weber has a reputation for blunt talk, innovative strategies and a relentless focus on new trends. Since leaving the helm of Weber Shandwick, he’s wiped the slate clean and is building a new-media PR firm from the ground up. Not surprisingly, he thinks a lot of conventional PR doesn’t work any more. In this interview, he tells why marketers should think of themselves as media people, how influence is dispersing and why mainstream media just isn’t all that important any more. Weber books include Marketing to the Social Web and The Provocateur.

Listen to the podcast (22:51)

55: Reinventing a Company With Brand Advocates

Can a nearly 400-year-old company reinvent itself around customer conversations, brand advocates and online enthusiasts? The story of Fiskars proves that it can. Fiskars makes high-quality scissors that are popular with scrapbooking enthusiasts. The problem was that the company’s brand recognition was low. Scrapbookers perceived one scissor as being pretty much like another. Big-box retailers were also beginning to draw down their inventories, meaning that Fiskars needed to reconnect with small, specialty retailers.

Fiskars engaged new media ad agency Brains on Fire to create an innovative promotional initiative around brand ambassadors. The strategy wasn’t just to throw open the doors to a community. Membership in the Fiskateers club was kept intentionally small. Fiskateers were given the tools and training to evangelize the brand and share their love of scrapbooking. The results: same-store sales tripled after a visit from a Fiskateer. In an interview from the New Communications Forum, Brains on Fire’s Geno Church tells how the program worked.

Download the podcast (21:50)

52: Anniversary Party

It’s our birthday! And in recognition of this, our 52nd weekly podcast (okay, so we missed one or two weeks) we convene a roundtable discussion of the new world of business communications.

The stars aligned perfectly: David was in Boston on a speaking tour and some of our best friends and colleagues from our years in media were up for a free meal and discussion. Our friends at Lois Paul & Partners kindly provided the venue (as well as two of our speakers) and our seven participants turned out to encompass a mix of media, marketing and financial disciplines.

The debate got quite spirited at points, with Bob Scheier and Steve Hall famously facing off over the ethics of fact checking. Venture capitalist Bill Frezza had the quote of the evening: “We are in the post-integrity age of journalism.” And Lois Paul and Ted Weismann of LPP recounted with resignation the frustration of convincing clients that it’s about more than just the Wall Street Journal these days.

This podcast runs 56:42, with several minutes of bonus material and the end. This week we launch “Dana’s Pick of the Podcast,” a new weekly feature in which Producer Dana Gillin spotlights the program’s best quote at the end of each episode. For those of you who have always wondered about our theme music, we offer the full version of Meet You In The Heavens by Rebel Soul Band. Enjoy. And post your comments below.

Thanks to our panel:

Lois Paul, President, Lois Paul & Partners

Ted Weismann, senior vice president, LP&P

Bob Scheier, IT/Business Writer

Bill Frezza, General Partner, Adams Capital Management

Steve Hall, Publisher Adrants

Download the podcast (56:42)

Below:

Bill Frezza          Bob Scheier

Lois Paul

Steve Hall

Paul Gillin & David Strom

50: The Social Media Think Tank

The Society for New Communications Research has been studying social media since before the term was created. Founded by veteran publicist Jen McClure in 2004, the nonprofit group known affectionately to its members as “snicker” now counts more than 40 futurists, scholars, business leaders, communicators and other new-media professionals as research fellows. Its signature event in the New Communications Forum, a multi-day multi-track conference that features top speakers and results of the group’s most recent research. It also hosts the New Communications Research Symposium, a more intimate gathering on the east coast each fall.

Jen McClure’s passion for new media is the fuel that drives SNCR. In this interview, she talks about how the group was founded, the four new research studies that will debut at the New Communications Forum in April and what value PR professionals are getting out of their SNCR membership.

BTW, Tech PR War Stories listeners can take advantage of a $100 discount. Just use code NCF08100 when you register.

Download the podcast (16:05)

47: Twitter magic

Many people’s first reaction to Twitter.com is that they just don’t get it. At first blush, the group instant messaging service looks like chaos: everyone is talking at once and some of them talking about nothing in particular.

But Twitter has inspired a passionate following. Some people make it their main online communications medium. It’s certainly changed Laura Fitton‘s life. The Boston-based presentations consultant uses Twitter to meet influential people, find business opportunities and answer everyday questions. Twittering as “Pistachio,” she’s amassed a following of more than 1,500 “followers,” who value her ability to stimulate discussions with provocative questions and comments that fit into Twitter’s 140-character format. She’s a poster child for a service that is revolutionizing the way people interact with their social networks.

In this interview, Fitton describes what’s unique about Twitter and how it can be useful even to people who don’t log on that often. She also touches on possible uses of Twitter for marketing and PR.

Download the podcast (23:27)

Creative commons photo by Doc Searles

45: The social media skeptic

Jennifer Mattern calls herself the “social media Grinch.” But that doesn’t mean she’s down on social media. On the contrary, her NakedPR blog is one of the more popular online journals in the PR world. It’s just that Jenn thinks the focus on social media can distract PR people from their real work, which is to influence the organizations that shape opinion and achieve business results for their clients. In this interview, she outlines her cautionary advice about social media and stresses the fundamentals that PR people still need to employ. She also discusses the value of press releases (they do have value, you know) and how to use the impressive list of free press release distribution sites that she’s assembled.

Download the podcast (18:28)