49: Take it down!

David Strom — Fri, 07 Mar 2008 16:34:39 +0000

It’s a public relations nightmare: Some blogger posts an angry rant about your company. A few other curmudgeons join in and pretty soon you’ve got a gripefest going on. Or maybe someone gets hold of an internal memo that’s not meant for public distribution and posts it for the world to see. What do you do?

In the old days, we had back-room procedures for handling problems like these, but bloggers and consumer advocacy sites don’t play by the old rules. In fact, your cease-and-desist notice is likely to become more blog fodder. In the new world of crisis communications, protests and threats don’t get you very far. You need to negotiate, admit when problems exist and not take yourself too seriously. Not that that’s easy, mind you!

Download the podcast here (11:10).

34: Blogging at SAP

David Strom — Fri, 09 Nov 2007 18:08:43 +0000

Paul’s at BlogWorld Expo in Las Vegas, where he met Mike Prosceno, VP of Marketplace Communications at software giant SAP. SAP has an unusually progressive approach to working with the blogosphere. Not only does the company use blogs for internal and external communications, but it has embraced bloggers as important influencers, treating them in much the same way it treats mainstream media. In this interview, Prosceno talks about how SAP evaluates influence in the blogosphere, the company’s PR strategy as it relates to bloggers and why blogging is so compatible with the SAP customer service philosophy.

Listen to the podcast (11:42).

Mediablather » blogging

49: Take it down!

34: Blogging at SAP